A DENBIGHSHIRE glazing company has been named the best in the UK by an industry quality watchdog.

Artisan Conservatories and Windows Ltd received the first ever FENSA Installation of the Year award at a prestigious ceremony at the Hilton, in London’s Hyde Park. FENSA selected Artisan Conservatories and Windows from its 6,000 UK members, based on the company’s outstanding customer feedback.

Ian Gibson, who founded Artisan Conservatories and Windows in 1992 and runs it with business partner Garry Morgan, described the award as an ‘honour’.

“We were both surprised and delighted when we were told we had been short-listed for this award,” he said.

“It’s not something you can nominate yourself for and is completely based on the customer’s perception of your work, so it’s a real honour to be among the contenders, let alone win.”

FENSA was set up in 2002 and allows qualifying companies to certify their work meets building regulations. In that time, nearly 13 million FENSA certificates have been issued and the body carries out 1,500 inspections every year.

The Installation of the Year award was launched in March 2017, and draws on the quality feedback interviews that FENSA carries out with customers during post-inspections.

Rachel Culpan, customer services manager, FENSA said the Artisan Conservatories and Windows’ win as well-deserved.

“Artisan was only the 16th company to join FENSA and during the 15 years since the company joined the scheme their customer feedback has been consistently positive,” s/he said. “Ian, Garry and their team should be extremely proud of the award. They are true ambassadors for quality in the fenestration industry.

“We congratulate them on winning the first FENSA Installation of the Year Award, and could not ask for more worthy winners!”

Artisan Conservatories and Windows, which has a showroom in Vale St, Denbigh, has earned a reputation over the years for being able to carry out more complex installations across North Wales and the North West. Customers were asked about the sales process, installation, how their home was treated and whether they would recommend the company to others.

Ian added: “Quality has always been a priority for us, in fact we chose the company name because it represents craftsmanship.