Residents and businesses in Rhewl have been left without a new superfast broadband after a telecommunications provider pulled out of planned fibre upgrade.

Openreach had planned to use funds from the Superfast Cymru BDUK programme the provider had said they had planned to install fibre to the premises allowing the village access to superfast broadband.

But after months of installing the fibre cables work has stopped leaving some residents and businesses with the superfast service and some without.

Residents have called upon Vale of Clwyd Member of Parliament (MP) Chris Ruane for assistance and he has been attempting to liaise with Openreach.

However, in a letter to the MP, an Openreach spokesperson said: "I am very sorry that not all premises in Rhewl are planned to be covered. I appreciate that this is very frustrating for the residents not included in the plans.

"Using funds from the Superfast Cymru BDUK programme, the intention was to provide Rhewl with a Fibre to the Premises (FTTP) service. "Unfortunately, the situation has changed and Rhewl will no longer be receiving the proposed fibre upgrade.

"No properties in Rhewl will gain access to superfast broadband under the current Superfast Cymru phase that ends at the end of December 2017. "Whilst we’ve connected far more homes and businesses than was ever envisaged under the contract with the Welsh Government, connecting the

remaining premises in Wales is going to require more time and further investment."

CEO of Network Internet and owner of Technology House in Rhewl, David Dean, said he is one of the lucky ones that has managed to connect to the new superfast broadband and he said it has made a big difference.

Mr Dean said: "Being one of the lucky ones having Superfast broadband has already made a big difference to my businesses, it is also great to be able to give my business centre tenants the broadband speeds they need to operate their businesses productively."

He said Openreach's response is not good enough and something had to be done to get the same broadband for everyone in the village.

Mr Dean said: ""When I had Fibre to the Premises installed at Technology House (one of the premises within the village that can get fibre to the premises) the contractor who installed it said he could run fibre from the telegraph poles it is available from, to most properties within the village.

"You say Openreach's response is disappointing, I say it is disgraceful, and do not expect you to accept what they say as fact.

"The fibre is on site, there is no reason it can not be made available to more people in the village.

"As we are communication providers ourselves, who supply broadband through the Openreach network, we do have a good understanding as to what can, and can not be done."

The Openreach spokesman in the letter to Mr Ruane said the provider was keen to finish the job by upgrading the remaining not-spots across the country.

The spokesman added: "The Welsh Government is already planning a successor project to extend fast, reliable broadband further and we expect to hear more about that programme in early 2018."

Mr Ruane has arranged a meeting with the village residents, himself and BT Openreach at 4.30pm on March 1.

In the meantime an Openreach representative has been assigned to the area to work with residents throughout the project.